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Customer Care Specialist - xtraCHEF
Customer Service Call Centre
Company shared salary
NA
Market rate
₹25,000–₹40,000/mo (₹300,000–₹480,000/yr)
Based on similar roles (title + domain + location).
About the Company
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. xtraCHEF by Toast is an industry-leading accounts-payable automation integration with the Toast platform to fuel productivity and make more informed purchasing decisions. With xtraCHEF Pro, Food cost management reporting and analytics make it easy for operators to make sense of their books and shave percentage points off their prime costs.
Responsibilities
- ● Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast Customers.
- ● Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate and timely outcomes for Toast Customers.
- ● Follow Toast procedures to escalate and coordinate the customer response in accordance with Toast values.
- ● Expand your knowledge of Toast's hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the role.
Requirements
- ● 3 to 4 years of experience in a role responsible for customer satisfaction and championing the customer experience as well as answering incoming phone calls and ticketing systems.
- ● Strong communication (written/verbal), organizational, and influencing skills with 2+ years of International voice experience.
- ● Success operating independently and navigating competing priorities in a constantly changing environment.
- ● Proven track record of success navigating and troubleshooting technical tools, for instance an Apple laptop and Android based software plus Toast-native hardware.
- ● Strong abilities in teamwork, communication, and collaboration for effective interaction with colleagues and customers.
- ● Ability to adapt quickly, multitask, and perform effectively under payroll deadlines and time-sensitive situations.
- ● Customer-first mindset with empathy, accountability, and a collaborative attitude.
- ● Fast typing skills and comfort using multiple tools and systems.
- ● Willing to work in 24 7 rotational shifts and rotational week offs.
- ● Flexible and comfortable with night shifts, rotating shifts, and business changes.
- ● Willing to support across multiple channels: chat, voice, and tickets.
- ● Adaptable and open to learning new systems and evolving processes.
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